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theSCORE

Design for patron protection and retention

Experience Overview
2024
theScore
theScore

Overview

Heads up!

My projects at theScore are currently in development. If you’d like to know more about my experience or the projects I worked on, feel free to schedule a call with me!

This past year, I worked at theScore / Penn Entertainment on their flagship sports betting product as the designer of the Compliance vertical. I owned end-to-end feature design work focused on patron protection and retention, and collaborated cross-functionally to continually connect our team’s work to observable business outcomes.

HIghlights

Product Design

My work spanned user-facing product changes, regulatory compliance content maintenance, and internal operation excellence tool updates. My approach enabled outsized impact on existing users without increasing my resource footprint or adding additional oversight.

Navigating Constraints

I worked to streamline and de-risk these activities by frequently documenting processes and non-tangibles. This helped me onboard quickly and independently, letting me start deeper feature work and scaling my impact ASAP in a 0 fault tolerance environment.

Design Systems as a Service

Design systems require a lot of maintenance! Making sure my contributions were systems-considerate keeps my work robust and new features easier to maintain.

Balancing Concurrent Projects

    My team always approached work by balancing effort over impact. Maintaining frequent check-in cadence and vocally collaborating with my colleagues helped us push the right features every time.

What's NEXT?

Going Forward

Between business impact and process learnings, I was able to contribute directly to two successful state launches and the design craft of the biggest digital sportsbook in Canada! While I would have liked to continue iterating and improving on the features we worked to launch during my tenure, I’ll always be thankful for the opportunity to have worked with such a friendly and supportive team!

Heads up!

My projects at theScore are currently in development. If you’d like to know more about my experience or the projects I worked on, feel free to schedule a call with me!